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Sanford Health Eye Services Supervisor - Optical Shop in Wahpeton, North Dakota

Job Title: Eye Services Supervisor | Optical Shop | Wahpeton

City: Wahpeton

State: ND

Department : Wahpeton Optical Shop

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr


This is a full-time opportunity working Monday-Friday Days. No Weekends, No Holidays. Optical Experience preferred. Looking for an individual who can lead the Sanford Optical team in Wahpeton.


Oversees and directs all day-to-day operations of eye services department, including supervision of all eye services staff. Day to day operations include, but not limited to, rooming patients, selling/dispensing glasses, providing customer service, appointment scheduling, daily cash flow and deposits and daily reporting. Works with leadership to address staffing issues, budget considerations, and employee satisfaction and compliance issues. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Knowledge of medical terminology and abbreviations. Understands the use of multi-line telephone, computer, copier, fax machine, scanner and webcam, as appropriate. Maintains confidentiality of sensitive information. May have access to medications for purposes of distribution to licensed personnel. Responsible for department financial performance and budgeting processes. Responsibilities may expand into meeting with frame representatives, ordering and supply management of new inventory, optical instrument services, as well as optical instrument repairs. Ability to fill in and perform all staffing responsibilities as needed and directed by leadership. May coordinate provider schedule and considered a liaison between providers and staff.Ability to take initiative and to exercise independent judgment, decision-making and problem solving. Understands accounting, budgeting and analyzing projects and data. Demonstrates understanding of services, procedures and opening/end of day processes. Distributes work in areas of responsibility in order to achieve department/clinic goals. Emphasizes accuracy, attention to detail, positive attitude, productivity and completion of work within established periods. Demonstrates leadership to employees, serving as a role model, and encouraging vision and change projects. Understands the critical components associated and required to achieve intended results and ability to assist in hiring, selection, retaining, and leveraging talent. Collaborates and provides feedback in measuring employee performance. Assists in the training of new staff members and the development of existing staff members. Practices positive collaboration and converts difficult interactions into productive ones.


Adapts interaction style to situations and people. Adjusts departmental priorities and resource allocations to support changing needs. Communicates the importance of customer needs/expectations and commits to resolving them. Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact. Identifies the critical goals and tasks required to meet daily objectives. Makes sound recommendations when faced with complex and contradictory alternatives. Mediates and resolves conflicts among individuals, groups, and departments. Plans, estimates, staffs, organizes and monitors significant projects. Uses varying problem-solving approaches and techniques as appropriate. Responds to shifting priorities while maintaining progress of regularly scheduled work.


High School graduate is required. Must have knowledge of medical terminology. Previous health care experience or experience in an ophthalmology, optometry, and/or optical office desired. Supervisory experience preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to .

City: Wahpeton

State: ND

Job Function: Allied Health

Job Schedule: Full Time

Shift: Days

Req Number: req35461