Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Surgical Tower
Location: Sioux Falls, SD
Job Schedule: Full time
Weekly Hours: 40.00
Two major functions of the Senior Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Responsible for resource management and resolving conflicts. Serves as a liaison between provider, clinical staff and patient. Manages provider schedules.
In a registration role, the Senior Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork.
Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances . May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
In a scheduling role, the Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts -authorization, arranges interpreter services, checks patients in/out. Collaborates with nursing team and providers to coordinate appointments to meet patients’ needs. May coordinate provider schedule, resolve work queue issues and manage recall and wait lists. Operates multi-line telephones.
In all settings, the Senior Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and work independently. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.
High School graduation or GED is required; post-secondary education helpful.
Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
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Job Function: Revenue Cycle
Req Number: R-27397