Job Information

Sanford Health Patient/Family Liaison - Pre-Experience Recovery Care - FT Days in Sioux Falls, South Dakota

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

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Facility: Surgical Tower
Location: Sioux Falls, SD
Address: 1500 W 22nd St, Sioux Falls, SD 57105, USA
Shift: 12 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 36.00

Department Details

Position Details:

-Great opportunity to utilize Customer Service skills to provide an exceptional experience.

-Must be flexible with supporting department as needed.

-Opportunity to work on feet for most of day



-Flexibility to work 8 or 12 hour shifts based on department's needs.

-Working hours between 5am-6:30pm

Job Summary

Responsible for serving as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas at Sanford Health. Functions as a resource and professional liaison with internal departments and external agencies to promote the primary goal of optimal care to the procedural and surgical patient. Serves as in information relay between staff and families regarding start and end times, arranges consult with physicians, and helps families navigate through the building as indicated. Must be able to work with growth and development needs of unique client populations.

Must demonstrate independence, assertiveness and critical thinking when working with patients and co-workers. The procedural liaison has the ability to document clearly, the ability to solve problems and is self motivated. Works independently with self direction. Must be able to establish priorities, have strong flexibility and organizational skills.


High school diploma or its equivalent.

Previous experience in a healthcare setting is preferred, but on-the-job training will be provided. Knowledge of medical terminology is preferred.

Basic Life Support (BLS) certification within six weeks of employment and re-certification as necessary is required.


Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Customer Support Services
Req Number: R-61732
Featured: No