Sanford Health Lead Help Desk Support Technician | IT Help Desk Support | Sioux Falls in Sioux Falls, South Dakota
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
See yourself at Sanford!
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Works with callers and other help desk technicians to resolve normal and unusual information system problems. Evaluates the efficiency of new tools and utilities, used for help desk services. Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures. Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems. Assist in taking calls and processing electronic requests as needed. Responsible for training new and existing staff on processes and procedures.
Find areas for improvement in process and quality
Ability to work under minimal supervision
Demonstrates strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment
Give specific directions to the help desk team members to enable them meet specific customer needs
Create good working relationship between members of the help desk team to ensure smooth flow of work, which improves overall performance
Has excellent communication skills – both written and verbal
Has top notch skills in customer relations and customer management
Ability to pay attention to time management, as well as possessing analytical skills
Associate's degree required or five years' experience in a customer service role.
Help Desk Team Lead Certification preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to email@example.com .
Job Function: Information Technology
Req Number: R-22044