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Troon Golf Information Technology Manager-Great Shots in Sioux Falls, South Dakota

Description:

Great Shots in Sioux Falls, SD is excited to announce the exceptional career opportunity of IT Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. #GreatShots

The IT Support Manager will lead the onsite IT team to ensure the game system and all other technology implemented at Great Shots are working properly. The various systems at Great Shots include the hardware and software to run the BigShots game system, POS systems, onsite PCs, networking equipment, AV system and third-party software. The Manager will work directly with vendor technical teams to identify, diagnose, and resolve problems or issues that affect guest experiences. This position will report to the Facility Manager and work closely with the Troon Corporate IT team.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Develop support processes and procedures, and document to streamline internal/external support procedures

  • Identify and update systems documentation and standards

  • Design and develop documentation for training of Site Associates to more effectively interact with all Great Shots technology systems

  • Design and develop processes and procedures in the areas of: Great Shots game system problem documentation Point of Sale support (currently Aloha) Third party software systems such as HotSchedules, Microsoft products, other Troon systems as appropriate, and other systems as needed Audio/Visual (AV) components throughout the site

  • Coordinate and implement changes to onsite technology components by working with the various technology vendors

  • Identify and recommend design and functional changes needed for Great Shots systems and procedures and processes

  • Design and develop procedures to update and resolve site technology errors

  • Provide input to the software development team, network and systems admin teams for future enhancements and technology product direction

  • Manage outside vendors on the purchase of equipment, delivery, setup, and troubleshooting of related technology

  • Develop requirements and objectives for the evaluation and selection of technology products including software, hardware based upon the needs of site and corporate users

  • Assist onsite maintenance crew when needed to troubleshoot issues

  • Install and configure onsite technology systems

  • Train IT and maintenance staff on proper problem identification, diagnosis, documentation and resolution (with vendors) of any technology related problems

  • Provide on-call support during night time and weekend when required to ensure timely site operations

RELATED COMPETENCIES

  • Effective written and verbal communication skills

  • Technical aptitude for learning new systems, procedures and technologies

  • Able to manage and complete multiple tasks under tight timelines

  • Basic analytical skills to identify root problem cause and ability to recommend potential solutions

  • Ability to be self-motivated and work effectively with site associates and external technology vendors

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Certificate courses in hardware and networking a bonus

  • Up to 2 years of experience working with computer network environment a bonus

  • Strong knowledge of computer systems

Position: Information Technology Manager-Great Shots

Location: Sioux Falls

Job Category: Information Technology (IT)

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