Sanford Health Director Network Services in Sioux Falls, South Dakota
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Stevens Center Building
Location: Sioux Falls, SD
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Director of Network Services at Sanford Health will be responsible for the strategic vision of our network infrastructure, including the planning, execution and budget for that vision. Director will be responsible for leading both our Network Engineering and Network Operations teams, ensuring the successful buildout of our network infrastructure as well as the efficient support and execution of our Network Operations team. The goal of Network Services is to promote quality, drive business value and ensure compliance in support of our patients and our business partners. Director of Network Services is responsible for developing strategic direction that meets the needs of a leading health care organization like Sanford Health. That strategy includes leveraging the latest technologies and establishing standards and best practices for the efficient delivering of network services throughout Sanford. Director is responsible for engineering the build out of network infrastructure which includes the build out of the existing enterprise network as well as future integration of new technologies. Along with engineering, the Director will be responsible for the efficient operations across Network Services including maintenance, patching and problem management.
Leads the development of infrastructure strategy, architecture, service delivery standards and procedures for the enterprise. Analyzes and predicts trends and develops long-range plan designed to maintain cost effectiveness and competitiveness of the enterprise’s IT infrastructure. Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business. Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community. Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery. Responsible for the IT service delivery management of databases, servers, networks, storage, e-mail, directory and other technology platforms shared across the enterprise. This is generally a single incumbent position and the most senior executive of infrastructure in an enterprise.
Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.Experience: Typically has 10 to 15 years of IT and business/industry work experience, with at least 3 years of experience in managing multiple, medium to large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration.Breadth: Senior level management in IT infrastructure and operations. Has overall responsibility for departmental decisions and management. Provides strategic direction, coaches and mentors more junior management staff. Accountable for IT functional/departmental results.
Directs and manages the delivery of large or complex projects. Works closely with appropriate IT governing bodies and other IT leaders to ensure high quality service deliver and ongoing support. Partners with operational leaders within and beyond IT to identify, assess, and prioritize meaningful opportunities to use applications within departmental settings, and to develop the people, processes, and technologies to achieve that objective. Provides culture direction and ensures the adoption of established culture. Communicates with IT department and Management. Monitors prompt response and support for technical issues. Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs. Responsible for developing metrics and accountabilities for the department functions. Coordinates and manages the strategy for multiple locations as they share job functions. Actively leads efforts to improve systems, processes and contracts that result in top performance. Understands and aligns with the strategic vision and executional priorities. Collaborates with the leadership team. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Handles day-to-day operations, while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies. Delivers high customer satisfaction and retention of profitable business through formal reports, and data analytics. Leads resolution across all areas within the operation organization. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Determines performance objectives/metrics and defines tools to measure progress and ensure consistent achievement of business objectives. Directs, motivates, develops and manages the performance of management team and key staff. Creates opportunities for individuals to exercise and grow new skills. Demonstrates the ability to provide strong leadership that mentors, develops and guides. Committed to growth including personal and professional development and life-long learning. Attends mandatory educational requirements as directed by the organization. Must have excellent presentation and communication skills, strong interpersonal skills and analytical skills necessary to develop policies, plans and goals. Able to work with growth and development needs. Strong negotiation and marketing skills are necessary. Able to balance multiple complex projects and deadlines by determining critical issues, timelines, and priorities. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.
Fantastic Opportunity to lead a networking services organization that includes both Operational and Engineering disciplines for a $6B enterprise.
Bachelor’s degree in computer science, management information systems (MIS), business, or a related field.
Minimum five years' experience in management required.
Information Technology Infrastructure Library (ITIL) Foundation certification preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
Job Function: Information Technology
Req Number: R-18454