Job Information

Sanford Health Associate Help Desk Support Tech | IT | Sioux Falls in Sioux Falls, South Dakota

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

See yourself at Sanford!

Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00

Job Summary

Assists the team that serves as initial primary point of contact to Sanford technology end users. Will accept a limited number of calls and electronic requests. Understands entry-level best practices for providing front line support. Demonstrates high regard for learning and adapting to customer service situations. Resolves issues on first call when possible using knowledge retained from training and searching resource materials available. Seeks appropriate resources when necessary. Records issues in the software database.

Possesses the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. Demonstrates a high level of accountability on all operational duties and adhere to expected standards. Follows documented processes paying close attention to detail. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task.

Qualifications

High School Diploma or equivalent required. Associates’ degree in technology related field strongly preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Information Technology
Req Number: R-26529
Featured: No