Sanford Health Applications Support Analyst - Profile in Sioux Falls, South Dakota
Job Title: Applications Support Analyst | Profile | Sioux Falls
City: Sioux Falls
Department : Profile - Products/Supply Chain - Sioux Falls
Job Schedule: Full Time
Hours Per Shift: 8 hr
Performs routine healthcare
information system and application support. Utilizes analytical skills and
experiences to investigate or escalate support issues. Resolves incidents and
services requests. Assists in the creation and maintenance of training documentation.
Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.
The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Responsible for creating/editing store locations within multiple systems. Administers retail software applications to include the following: New Store setup, tax setup, promotion setup, add/edit products.
Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.
• Provides day-to-day application support; handles updates, problems and failures.
• Troubleshoot program and system malfunctions to restore normal functioning.
• Assists in detailed project plans including cost, schedule, and resource requirements.
• Monitors effectiveness of support processes; recommends improvements.
• Develops live and media-based instructional programs using proper training methods.
• Works with team to identify and remove obstacles to change.
• Performs ad hoc testing on recently developed applications or application components.
• Receives, verifies and dispatches the full spectrum of service requests.
• Prepares and analyzes defect-tracking reports on existing applications.
• Illustrates problems, opportunities and methods for improving existing business processes.
Bachelor's Degree required.
Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
About Sanford Profile:
Profile by Sanford is among America’s fastest-growing franchisors offering health, nutrition and weight loss coaching. Developed by doctors and researchers at Sanford Health, one of the nation’s premier integrated healthcare systems, Profile takes a safe and proven science-based approach to make weight loss simple, effective and sustainable. Headquartered in Sioux Falls, SD, our values center on people (developing, authentic relationships,) passion (driven by optimism and continuous improvement) and lifestyle (striving for wellness).
For more about us, visit profileplan.com
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
City: Sioux Falls
Job Function: Profile
Job Schedule: Full Time
Req Number: WD08765