Sanford Health Applications Support Analyst - Professional Practice Services in Sioux Falls, South Dakota

Job Title: Applications Support Analyst | Professional Practice Services | Sioux Falls

City: Sioux Falls

State: South Dakota

Department : Professional Practice Services

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Must be comfortable managing change with excellent problem solving skills. Requires time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Must have good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.

POSITION RESPONSIBILITIES

Provides day-to-day application support; handles updates, problems and failures. Troubleshoot program and system malfunctions to restore normal functioning. Assists in detailed project plans including cost, schedule, and resource requirements. Monitors effectiveness of support processes; recommends improvements. Develops live and media-based instructional programs using proper training methods. Works with team to identify and remove obstacles to change. Performs ad hoc testing on recently developed applications or application components. Receives, verifies and dispatches the full spectrum of service requests. Prepares and analyzes defect-tracking reports on existing applications. Illustrates problems, opportunities and methods for improving existing business processes.

DEPARTMENT DETAILS

The Applications Support Analyst within Professional practice acts as a subject matter expert and is responsible for managing the credentialing system data to ensure accuracy and integrity of the database. This role also configures, tests, documents, implements, oversees data input and output, troubleshoots and resolves issues and provides end-user support and training. Responsibilities include importing and exporting of data, extracting and analyzing data, developing and implementing policies to guide data entry and making sure that the database effectively captures the required providers and clinic information.

QUALIFICATIONS

Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Sioux Falls

State: South Dakota

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: req27968