Sanford Health Member Services Associate - Profile in Knoxville, Tennessee

Job Title: Member Services Associate | Profile | Knoxville #2

City: KNOXVILLE

State: Tennessee

Department : Profile

Job Schedule: Part Time

Shift: Varies

Hours Per Shift: Other

JOB SUMMARY

The Member Services Associate is a frontline professional who serves as the first point of contact at locations while demonstrating exceptional customer service with a high level of professionalism. Participates in a team atmosphere while promoting health and wellness both professionally and personally. Continuously offers a superior customer support in order to make every moment an experience. The associate will support members by providing program and product information, entering member data, handling both inbound and outbound calls, assisting with operations, scheduling of members appointments, and other member service related tasks. Responsible for follow up with members and potential members via email or phone. Demonstrates basic product knowledge, computer, and point of sale skills. The associate will be required to be detail oriented and be able to carry out multiple tasks at one time.

POSITION RESPONSIBILITIES

Explains the importance of effective business communication. Explains why customer satisfaction is important to successful product/service delivery. Uses basic support tools for managing customer interactions. Performs at least 2-3 concurrent activities without reducing productivity. Supports the leader's mission, vision, initiatives and priorities consistently. Describes typical uses for Word, Excel, PowerPoint, Outlook and Access.

QUALIFICATIONS

High school diploma or GED required. Minimum of one year customer service experience required. Possesses strong PC skills with a working knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Knoxville

State: Tennessee

Job Function: Profile

Job Schedule: Part Time

Shift: Varies

Req Number: req26499