Sanford Health Member Services Associate - Profile in Knoxville, Tennessee
Job Title: Member Services Associate | Profile | Knoxville - Bearden
Department : Profile - Store Ops - Knoxville, TN
Job Schedule: Part Time
Hours Per Shift: Other
The Member Services Associate is a frontline professional who serves as the first point of contact at locations while demonstrating exceptional customer service with a high level of professionalism. Participates in a team atmosphere while promoting health and wellness both professionally and personally. Continuously offers a superior customer support in order to make every moment an experience. Support members by providing program and product information, entering member data, handling both inbound and outbound calls, assisting with operations, scheduling of members appointments, and other member service related tasks. Responsible for follow up with members and potential members via email or phone. Demonstrates basic product knowledge, computer, and point of sale skills. Demonstrate detail oriented and be able to carry out multiple tasks at one time.
Describes typical uses for Word, Excel, PowerPoint, Outlook and Access. Supports the leader's mission, vision, initiatives and priorities consistently. Performs at least 2-3 concurrent activities without reducing productivity. Uses basic support tools for managing customer interactions. Explains why customer satisfaction is important to successful product/service delivery. Explains the importance of effective business communication.
High school diploma or general education diploma (GED) required.
Minimum of one year customer service experience required. Possesses strong computer skills with a working knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel.
About Sanford Profile:
Profile by Sanford is among America’s fastest-growing franchisors offering health, nutrition and weight loss coaching. Developed by doctors and researchers at Sanford Health, one of the nation’s premier integrated healthcare systems, Profile takes a safe and proven science-based approach to make weight loss simple, effective and sustainable. Headquartered in Sioux Falls, SD, our values center on people (developing, authentic relationships,) passion (driven by optimism and continuous improvement) and lifestyle (striving for wellness).
For more about us, visit profileplan.com
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
Job Function: Profile
Job Schedule: Part Time
Req Number: WD11858