Sanford Health Switchboard Operator - Telecommunications in Fargo, North Dakota

Job Title: Switchboard Operator | Telecommunications | Fargo

City: Fargo

State: North Dakota

Department : Telecommunications

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls. Performs various communication functions and other duties i.e. pocket pager system, special needs phones. Operates on-call schedule for appropriate areas. Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams. Informs appropriate authorities of malfunctioning equipment. May be required to monitor, sort and deliver incoming mail. Works with all age groups when answering the switchboard. Operators must be able to communicate effectively with a wide variety of people and different age groups. Operators must be tactful and persistent, but have the ability to remain patient and calm. Must be able to make quick decisions and remain emotionally stable during crisis situations. Operators must have a clear and pleasant voice. Normal eye sight and hearing is essential. Legible writing, intermediate keyboarding and computer skills, and accuracy are important. Punctual and regular attendance is essential.

POSITION RESPONSIBILITIES

Assists in the operation of day-to-day administrative transactions and systems. Takes personal ownership of and strives to meet assigned accountability expectations. Demonstrates open, friendly, accepting, and supportive behaviors with team members. Strives to complete assignments according to established quality measures. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

EXPECTED HOURS

Full-time, 40 hours a week. 8 hour shifts Monday-Friday. 6:30am-6pm. Possible weekend shifts.

QUALIFICATIONS

High school diploma or equivalent required; Must have at least one year of applicable experience; 2 years previous customer service experience is preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Fargo

State: North Dakota

Job Function: Administrative Support

Job Schedule: Full Time

Shift: Days

Req Number: req28167