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Sanford Health Senior Applications Support Analyst - IT Application Support in Fargo, North Dakota

Job Title: Senior Applications Support Analyst | IT Application Support | Multi-City

City: Multi-City

State: Multi-State

Department : IT Application Support - Departmental Apps

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Performs routine healthcare information system and application support. Handles advanced application support issues in addition to standard application support.

The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept. Possesses and maintains a broad knowledge of healthcare information systems and applications. Utilizes analytic skills and experiences to investigate and resolve or escalate support issues.

Conducts, supervises and monitors training sessions. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Researches, analyzes and makes recommendations for application workflow improvements. Establishes and documents standard operating procedures. Monitors the creation and maintenance of support documentation or on-line training courses.

Performs installation, conversion, and maintenance of healthcare information system and applications. Works with outside vendors. Works with project leaders using project management principles to achieve specific outcomes. Reports up to date project status to leadership regularly. Resolves technical and functional application issues using analytical skills. Creates and analyzes reports created using various reporting mechanisms.

Skillful and flexible at managing change. Project management, critical thinking, problem solving and strong communication skills are essential. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Experienced with MS Office software suite. Willing to travel to off-site facilities and training/certification sessions. Advanced knowledge of specific application components. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.

POSITION RESPONSIBILITIES

Trains others on methods, tools and

techniques for supporting multiple applications. Applies data analysis and data

modeling techniques to establish, modify, and maintain business data structures

and associated components. Receives, verifies and dispatches the full spectrum

of service requests. Illustrates problems, opportunities and methods for

improving existing business processes. Design, plan, organize, or direct

orientation and training programs for employees or customers. Develops live and

media-based instructional programs using proper training methods. Monitors

effectiveness of support processes; recommends improvements. Plans, estimates,

staffs, organizes and monitors significant projects. Troubleshoot program and

system malfunctions to restore normal functioning. Provides day-to-day

application support; handles updates, problems and failures.

QUALIFICATIONS

Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred.

Three years of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification

testing.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Multi-City

State: Multi-State

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: WD12017

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