Sanford Health Call Center Assistant - Food Services in Fargo, North Dakota

Job Title: Call Center Assistant | Food Services | Fargo

City: Fargo

State: North Dakota

Department : Food Services

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Performs a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff. Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines. Obtains, transposes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet. Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards.

POSITION RESPONSIBILITIES

Adheres to organizational quality management processes and practices. Completes current work according to assigned priorities. Demonstrates the ability to speak, write and present clearly. Describes issues regarding age factors for feeding practices. Describes major procedures for receiving and ordering food and groceries. Discusses basic concepts of menu planning and rotation. Explains the concept of mindfulness. Indicates major procedures of menu selections for meal preparation. Locates published materials or describes where to find sources of information on FNS. Provides a quality of service that customers describe as excellent. Supports the leader's mission, vision, initiatives and priorities consistently. Utilizes specific approaches and tools for checking and cross-checking outputs.

QUALIFICATIONS

Direct customer service experience preferred. Previous food service experience and/or work with therapeutic diets preferred. On-the-job training provided.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Fargo

State: North Dakota

Job Function: Operations

Job Schedule: Full Time

Shift: Days

Req Number: req25026