Sanford Health Jobs

Job Information

Sanford Health Associate Guest Service Representative - Guest Services in Fargo, North Dakota

Job Title: Associate Guest Service Representative | Guest Services | Fargo

City: Fargo

State: ND

Department : Guest Services - Fargo

Job Schedule: PRN

Shift: Days

Hours Per Shift: Other

JOB SUMMARY

Greets and assists patients, families and visitors in a courteous manner. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Displays extraordinary professionalism and tact during stressful and busy times.

Responds to patients with empathy using positive interpersonal skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.

Possesses ability to push a wheelchair and understand the proper use of body mechanics as necessary. Occasionally assists with pushing a patient, family member or visitor in wheelchair to desired areas. Assists healthcare staff in discharging patients. Keeps lobby in reasonable order. Possesses ability to work outside in all kinds of environmental elements. Demonstrates ability to problem solve.

Displays ability to use good judgement during unusual circumstances. Displays positive attitude and ability to learn quickly, adapting to change. Strong ability to communicate with patients, family members, visitors and others.

POSITION RESPONSIBILITIES

Supports the leader's mission, vision, initiatives and priorities consistently. Provide customer assistance and information, such as giving directions or handling wheelchairs. Identifies the primary means of communication and their appropriateness for different occasions. Greet customers and open their car doors. Focuses activities on developing and maintaining positive customer relationships. Explains the importance of accuracy in own function or unit. Explains own role and responsibility within team. Escort customers to their vehicles to ensure their safety. Describes the organizational culture for interacting with others. Describes problem reporting and escalation practices.

QUALIFICATIONS

High School diploma preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Fargo

State: ND

Job Function: Customer Support Services

Job Schedule: PRN

Shift: Days

Req Number: WD11464

DirectEmployers