Sanford Health Applications Support Analyst - Supply Chain in Fargo, North Dakota

Job Title: Applications Support Analyst | Supply Chain | Multi-City

City: Sioux Falls

State: Multi-State

Department : Supply Chain

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Must be comfortable managing change with excellent problem solving skills. Requires time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Must have good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.

POSITION RESPONSIBILITIES

Provides day-to-day application support; handles updates, problems and failures. Troubleshoot program and system malfunctions to restore normal functioning. Assists in detailed project plans including cost, schedule, and resource requirements. Monitors effectiveness of support processes; recommends improvements. Develops live and media-based instructional programs using proper training methods. Works with team to identify and remove obstacles to change. Performs ad hoc testing on recently developed applications or application components. Receives, verifies and dispatches the full spectrum of service requests. Prepares and analyzes defect-tracking reports on existing applications. Illustrates problems, opportunities and methods for improving existing business processes.

DEPARTMENT DETAILS

The hours for this position are flexible between the hours of 7 a.m. and 5 p.m. This employee can sit in Fargo, ND or Sioux Falls, SD.

QUALIFICATIONS

If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing. Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Multi-City

State: Multi-State

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: req20151