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Sanford Health Manager, Store Operations - Profile in Danvers, Massachusetts

Job Title: Manager, Store Operations | Profile | Danvers

City: Danvers

State: MA

Department : Profile - Frontiers Store Operations

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: 8 hr


Oversees the day-to-day activity of the assigned facility location by supervising employees, monitoring financial activity and providing direction in accordance with Sanford's mission, vision and goals.

Practices business development using up to date/best practices implemented within department/facility. Oversees/analyzes inventory management, and profit and loss (P&L) statements to identify opportunities for overall store growth. Dependent on facility, may also be responsible to lead business development strategies by identifying leads, establishing professional connections in the community, and coordinating the entire team in business development activities.

Represents facility needs and provides professional services at facility; develops/maintains working relationships within community and organizations, when applicable, that may potentially utilize or recommend services. Assists customer(s)/clients with purchase decisions by providing adequate information, asking probing questions, identifying all requirements the product(s) must fulfill and recommending the best product(s) for their needs, when applicable.

Responsible for hiring and onboarding of any positions available within facility. Mentoring of by providing consistent feedback, 1:1's, auditing and sit-ins. Follow-ups with staff as needed with development plans. Assists colleagues as an in-store coaching resource. Demonstrates ability to train, organize, standardize and optimize workflow relative to delivery of care.

Remain skilled in developing trust and building rapport while supporting an environment free of discrimination and bias. Demonstrates excellent skills in customer service, enthusiasm, compassion, teamwork and empathy. Establishes and maintains advanced understanding of accessories and/or program criteria when applicable. Possesses strong work ethic and dedication to continued learning, including participation in monthly staff meetings and obtaining required units of ongoing education credits when designated by leadership. Regularly presents education at staff meetings.

Displays ability to take initiative. Promotes the culture of learning. Possesses computer skills including Microsoft Office. Maintains and expands professional and position development by keeping current on new technology, attending local and enterprise development meetings when necessary, and participating in educational offerings for personal growth.

When applicable, track facility and subject matter effectiveness including key performance indicators (KPIs). Dependent on facility, may also be responsible for obtaining qualified client/customer leads through internal and external marketing efforts, and setting appointments using company best practices.


Monitors specific problems while developing solutions to resolve problems in a timely manner. Manages a team to the successful completion of a project or task. Interviews screened candidates for variety of functions and positions. Implements common business development incentive programs. Facilitates discussion of team goals, roles, needs, and responsibilities. Evaluates improvement efforts in quality and productivity. Establishes and maintains productive working relationships within and outside of own area. Communicates effectively with diverse audiences, using appropriate media and language. Advises others on the selection of employee development programs to meet a particular need. Uses budgeting and charge-back practices within own area. Researches characteristics of an assigned market and its segments.


Bachelor's degree or six years of applicable experience required.

Management, sales, and business development experience preferred.

If working within the Sanford HealthCare Accessories facilities, preferred credentials/licensure may vary by location, including Respiratory Therapist (RT) and Assistive Technology Practitioner (ATP) are helpful.

If working within the Sanford Profile facilities, required to achieve and maintain Profile Coach Certification.

About Sanford Profile:

Profile by Sanford is among America’s fastest-growing franchisors offering health, nutrition and weight loss coaching. Developed by doctors and researchers at Sanford Health, one of the nation’s premier integrated healthcare systems, Profile takes a safe and proven science-based approach to make weight loss simple, effective and sustainable. Headquartered in Sioux Falls, SD, our values center on people (developing, authentic relationships,) passion (driven by optimism and continuous improvement) and lifestyle (striving for wellness).

For more about us, visit

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to .

City: Danvers

State: MA

Job Function: Profile

Job Schedule: Full Time

Shift: Varies

Req Number: WD15821