Sanford Health Program Manager - Problem Manager - IT - Business Management in Bismarck, North Dakota

Job Title: Program Manager - Problem Manager | IT - Business Management | Multi-City

City: Enterprise

State: North Dakota

Department : IT Business Management

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Program Manager is responsible for the planning, organization, and delivery of key projects / programs and its activities in accordance with the mission and the goals of the organization. Accountable for detailing the roadmap and vision for project/program management within the organization. Responsible for providing direction to the project/program Management function. Defines and develops project/program management best practices, processes, and policy to ensure alignment with organizational strategy and goals.

POSITION RESPONSIBILITIES

The Problem Manager is responsible for:

  • Defining and maintaining the Problem Management process.

  • Reviewing the effectiveness and efficiency of the Problem Management process.

  • Improving the Problem Management process within the ITSM tool and integration with other processes.

  • Coordinating between various support teams to identify the root cause of a problem and find a workaround or solution.

  • Ensuring that the right resources are available to investigate, identify, and resolve the root cause of a problem.

This role is responsible for reviewing problem trends and proactively taking actions to identify problems and reduce recurring incidents by removing errors from the infrastructure.

QUALIFICATIONS

Bachelor’s Degree in Computer Science, MIS, Business, or a related field preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Bismarck

State: North Dakota

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: req19606