Sanford Health Guest Services Representative - Patient Access in Bemidji, Minnesota
Job Title: Guest Services Representative | Patient Access | Bemidji
Department : Clinic Patient Access - Med Center - Bemidji
Job Schedule: PRN, Position is PRN (working as needed, not benefits eligible). Hours range Monday-Friday 4pm-8pm, Saturday and Sunday ranging 8a-8pm.
Hours Per Shift: Other
Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives.
Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.
Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.
Identifies key aspects of problem-solving techniques used in own area. Follows administration requirements, procedures and utilities. Explains the importance and benefits of a cohesive work team. Explains how managing customer perceptions and expectations enhances customer service. Describes the organizational culture for interacting with others. Describes problem reporting and escalation practices. Describes opportunities for taking initiative in the organization. Creates action plans that ensure the accomplishment of responsibilities. Asks questions to validate the understanding of the subject matter. Works with a specific computer-based communications (CBC) application. Supports the leader's mission, vision, initiatives and priorities consistently.
Position is PRN (working as needed, not benefits eligible). Hours range Monday-Friday 4pm-8pm, Saturday and Sunday ranging 8a-8pm.
High school diploma or equivalent required.
Experience in customer service preferred.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
Job Function: Customer Support Services
Job Schedule: PRN
Req Number: WD08792