Sanford Health Guest Services Representative - Guest Services in Sioux Falls, South Dakota

Job Title: Guest Services Representative | Guest Services | Sioux Falls

City: Sioux Falls

State: South Dakota

Department : Guest Services

Job Schedule: PRN

Shift: Varies

Hours Per Shift: Other

JOB SUMMARY

Greet and assist patients and visitors in a courteous and effective manner. Represent Sanford in a positive manner serving as a liaison and resource for customers as they enter and exit the organization.

POSITION RESPONSIBILITIES

Greets and assists patients, families and visitors in a courteous manner. Responds to patients with empathy using positive interpersonal skills. Directs patients, family members, visitors, and guests to patient rooms, various hospital departments, clinics, and other Sanford locations. Provides city information to patients and visitors regarding available lodging and area businesses. Provides other required information or services as appropriate. Pushing a wheelchair and the proper use of body mechanics will be necessary. Occasionally assists with pushing a patient, family member or visitor in wheelchair to desired areas. Keeps lobby in reasonable order. Must have a pleasing personality and the willingness to provide the best customer service possible. Must have a positive attitude, the ability to learn quickly and adapt easily to change. Must be able to communicate tactfully to patients, family members visitors and others. Must be perceptive to the needs of patients, visitors and family members and offer assistance as appropriate. Must be able to use multi-line phone system. Will be expected to use computer hard and software. Knowledgeable of nursing units, Sanford entities and physical layout of Sanford campus.

QUALIFICATIONS

Must have a high school diploma or GED equivalent. Will be trained on the job.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Sioux Falls

State: South Dakota

Job Function: Customer Service

Job Schedule: PRN

Shift: Varies

Req Number: req8827