Sanford Health Business Performance Specialist - System PFS Enterprise in Bemidji, Minnesota

Job Title: Business Performance Specialist | System PFS Enterprise | Multi-City

City: Fargo

State: Multi-State

Department : System PFS Enterprise

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Responsible for training of staff, including updates, releases, and end user training. Position will give input to and provide support for documentation of process flow, process improvement and updating of training curriculum in collaboration with Information Technology. Position will author various policy and procedures and implement procedures with new practice management systems. Will provide training at centralized and decentralized sites. Position works closely with IT to remain current with applications and software updates. Writes training programs including outline, text, handouts, and tests, and designs lab exercises. Also consults with staff for process improvement and re-training needs. Position also includes developing and maintaining written training materials and assists and develops alternative methodologies for education based on adult learning principles. Will be expected to have a broad understanding of the healthcare revenue cycle. Performs with a high level of customer service focus. Notifies department leadership of identified issues. Will learn multiple software applications; must comprehend, maintain and provide support of all trained modules to end users. Will gain extensive knowledge in healthcare systems and provide support to designated modules that impact revenue cycle. Must be able to manage and prioritize time on a daily basis. Must have proficient communication skills both oral and written, a positive attitude, and a strong and proactive work ethic. Ideal candidate will work well with a team as well as independently. Has vision and values that are compatible with the organization, embraces systems thinking, and is skillful at adapting to and managing change. Understands a systems approach to problem solving and process improvement involving staff. Is self-directed and accountable for ongoing learning and education. Meets expectations of a competent educator.

POSITION RESPONSIBILITIES

Coordinates, develops and provides training within PFS at all enterprise locations including managed and

affiliated sites. Must be willing to travel for implementations and new hire training as needed, occasionally with short notice. Will

participate in and facilitate calls regarding implementations before and after system transitions and document progress of known issues.

Evaluates the effectiveness of training programs developed. Acts as a liaison between business office and facilities and communicates

issues identified as being caused by front end processes or workflows. Assists front end staff with questions on system functionality,

payment reconciliation, work queues, and other issues as they arise. Demonstrates ability to interpret system problems and provide

direction from a training standpoint. Demonstrates effective use of various teaching/learning principles and techniques to meet learner’s

needs. Demonstrates expertise with content taught. Plans, develops and revises teaching curriculum and instructional

documents/presentations for new processes or changes to existing processes. Must have analytical skills to review financial reports and

implement a review process to validate and facilitate the change necessary to improve financial results. Will monitor and report the

effectiveness of training on employees during the orientation period and implementation of improvement activities. Will assist with

accounts receivable projects as needed and monitoring of financial reports to identify system issues and opportunities.

QUALIFICATIONS

Credentialing will be required of new employee in both Professional Billing and Hospital Billing of the Resolute module. Employee must maintain credentials to continue in role. Other modules for training may be in ADT Prelude and Cadence of the Epic Practice Management System. Bachelor's Degree in Information Technology, Education, or Business is required in conjunction with 3 or more years of experience in a related field. Must be able to manage and prioritize time on a daily basis, as well as have proficient communication skills both oral and written, a positive attitude, and a strong and proactive work ethic. Must have analytical skills to review financial reports and implement a review process to validate and facilitate the change necessary to improve financial results. Ideal candidate will work well with a team as well as independently. Has vision and values that are compatible with the organization, embraces systems thinking, and is skillful at adapting to and managing change. Understands a systems approach to problem solving and process improvement involving staff. Is self-directed and accountable for ongoing learning and education, and meets expectations of a competent educator. Incumbent will be expected to have a broad understanding of the healthcare revenue cycle and perform with a high level of customer service focus. Demonstrates ability to interpret system problems and provide direction from a training standpoint. Demonstrates effective use of various teaching/learning principles and techniques to meet learner's needs.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Multi-City

State: Multi-State

Job Function: Revenue Cycle

Job Schedule: Full Time

Shift: Days

Req Number: req7733